Refund policy

Return Period: There's usually a specified time frame within which you can return chocolates if you're unsatisfied with your purchase. This period is within 24 Hours only on receiving your order.

Condition of the Box & Chocolates: To be eligible for a return, the chocolates usually need to be unopened, unused, and in the same condition as when they were received. This is because chocolate is perishable and can be affected by temperature changes and exposure to air.

Proof of Purchase: You may need to provide proof of purchase, such as an order confirmation email or receipt, when returning the chocolates.

Return Process: The company will typically have a specific process for initiating a return. This might involve contacting customer service, filling out a return form on their website, or initiating the return through your online account.

Refund or Exchange: Once the chocolates are returned and inspected, you may be eligible for a refund to the original payment method within 48 - 72 hours of the purchase, or you may have the option to exchange the chocolates for a different product.

Shipping Costs: In some cases, the customer may be responsible for covering the cost of return shipping. This information should be outlined in the company's return policy.

Exceptions: There may be certain exceptions to the return policy, such as personalised or custom-made chocolates that cannot be returned unless they are defective.

 

Cancellation: Once the order is placed it immediately goes under the production queue so Cancellation can not be done. In case of delayed delivery, TinyGlads is not responsible if - you provide an incorrect or outdated address. We are also not responsible for the unwanted conditions such as weather conditions etc.

 

It's important to review the specific return policy of the online chocolate e-commerce website you're purchasing from before making a purchase, as policies can vary between companies.